PCN team staff  

We have Additional Roles Staff who are shared between the Hatfield Primary Care Network. 

They include physiotherapists, Care Coordinators, Social Prescribers, Pharmacists and Mental Health Nurses - these staff support the PCN and Practice Team. See details below to find out more about their roles in the practice.  

How do I access a member of the PCN team? 

If you want to see a member of the PCN team, please contact the practice. The GP may wish to speak with you initially via telephone or F2F and will refer you onto the most appropriate staff member.

A team approach is essential in a modern general practice and everyone at Lister House Surgery works together to provide you with the best and most appropriate care. Our doctors have a wide variety of skills and special interests including dermatology, diabetes, family planning and a cryo clinic.

MB ChB, DRCOG, DFSRH

Works on Monday ,Tuesday and Wednesday

MBBS, DCH

Works on Monday ,Tuesday (AM), Thursday and Friday

MB ChB, DRCOG, MRCGP, DFSRH

Works on Monday , Wednesday and Friday

MBBS MRCGP DFSRH

Works on Wednesday, Thursday and Friday

(GP Partner) MBBS MRCGP

Works on Monday ,Tuesday and Wednesday

MBBS MRCGP

Works on Tuesday, Wednesday, Thursday and Friday

MBBS, DRCOG (Salaried GP)

Works on Monday ,Tuesday Wednesday(AM) and Thursday

Salaried GP

MBBS, MRCGP, BSc Works onThursday and Friday

MBBS, MRCP, MRCGP, DRCOG, DCH, DFSRH

Works on Tuesday, Wednesday(PM) and Friday

MbChB MRCGP DFSRH

Works on Monday, Wednesday, Thursday and Friday

MBBS MRCGP

Works on Monday ,Tuesday and Wednesday

Our nurses hold a number of daily clinics and provide nursing care as arranged by your doctor or hospital. These include practical procedures such as cervical smears, immunisation as well as family planning and advice on maintaining a healthy lifestyle, vaccinations, changing dressings, removal of stitches, ear syringing, and health promotion checks as well as advice on contraception. They are also involved in the management of chronic health disease such as asthma, high blood pressure, diabetes and chronic obstructive pulmonary disease.

Nurse Prescriber

Julie is a Nurse Prescriber who can assess, diagnose and prescribe medications, so is often an appropriate alternative to seeing a doctor. Most of her sessions are 'minor illness' clinics. She is also our family planning nurse and leads for Asthma and COPD.

Practice Nurse

Practice Nurse

Rebecca covers general nursing duties such as cervical smears, immunisations (children, adults and travel), dressings, injections and ECG/BP measurements.

Practice Nurse

Health Care Assistant

Deborah runs smoking cessation clinic, and provides NHS health checks. She also carries out weight management, dressings, ear irrigation, blood pressure measurements, vitamin B12 injections, flu and pneumonia vaccinations. Deborah can also do simple examinations, remove stitches and change dressings whilst assisting the doctors and nurses in clinics. She can also undertake ECG tests.

Social Prescribers: Fiona Brown, Caroline Goodchild, and Lisa Fisher - Pharmacist: Dipali Yajnik - Care co-ordinator: Diane Bisby - Physiotherapists: First contact physio. - Health and wellbeing coaches: Eva Wiktorko, Clare Glenister

Practice Manager

Kayleigh is the Practice Manager for the surgery. She works closely with the Partnership and Practice Staff to manage the day to day running of services offered by the practice. She is focussed on making sure that the right systems are in place to provide a high quality of patient care. She is responsible for operations, HR, finance and complaints.

Assistant Practice Manager

Sarah helps the practice manager look after the day to day running of the practice and helps organise rotas and locums. She is also the lead for private medical report queries.

Reception Manager

Louise is involved in many aspects of the practice including management of the reception team and organisation of rotas. She is also supports patients in resolving issues.

There are a number of secretarial and reception staff at the practice, including Lousie Noble (reception manager). All staff play a crucial role in the day to day running of the practice. All staff are trained to work in complete confidence and you can be assured that they will do their best to deal with every enquiry in an appropriate and sensitive way. They do not offer medical advice but may be able to resolve queries and sign post to relevant services and information. It is a legal requirement that confidentiality of patients’ records is maintained at the highest level by all staff.

Diapali Yajnik 

Pharmacist Technician  

Coming soon 

Pharmacists work as part of the PCN with other local health and social care providers to support patients, optimise patient care and improve medicines safety. In GP practices, they provide structured medication reviews, resolving medication queries, and optimise medication as part of a multidisciplinary team. They also complete hospital discharges and letters. Dipali is also able to offer travel vaccinations, flu and COVID vaccinations to patients, and can offer telephone and face to face appointments to patients.  

Social prescribing involves helping patients to improve their health, wellbeing and social welfare by connecting them to community services. Recognising that people’s health and wellbeing are determined mostly by a range of social, economic and environmental factors, social prescribing seeks to address people’s needs in a holistic way. It also aims to support individuals to take greater control of their own health. Patients who could benefit from social prescribing include people with mild or long-term mental health problems, people with complex needs, people who are socially isolated and those with multiple long-term conditions who frequently attend either primary or secondary health care. Speak to your GP about the referral. 

Caroline Goodchild

Fiona Brown 

Lisa Fisher

Suzanne Brown 

Denise Casiero 

Care coordinators play an important role within a PCN to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services. 

Diane Bisby 

Care Co-ordinator

The role is to support patients to develop the knowledge, skills and confidence to become active participants in their own health and wellbeing. To guide patients to take more control of their own health by supporting them to develop their own plan by identifying their needs and their own goals, that can lead to long term lifestyle and behaviour change. To get referred contact your GP practice. 

EVA WIKTORKO 

Health and Wellbeing Coach 

JACKIE NEUFVILLE 

Health and Wellbeing Coach 

 Mental Health - GP Plus 

GP Plus service is a primary care mental health service embedded in primary care networks (PCNs) to provide local and timely mental health advice and information and also brief interventions for individuals aged 18-65 with a moderate mental health problems. Speak to your GP about the referral. 

JANE BOZIER 

Mental Health GP Plus 

NATALIE SPURLING 

Mental Health GP Plus 

PAULINE SATCHELL 

Mental Health GP Plus 

MELISSA CHIEZA 

Mental Health GP Plus

Physio First is our in-house physiotherapy assessment team. They hold clinics regularly for Lister House surgery patients at Wrafton house surgery. The Physio First team will be able to assess your needs and either supply what you need, or refer you through to the hospital.

They are vital in the smooth running of the practice and anything confidential will be treated in confidence. Requests for appointments and home visits, as well as repeat prescriptions should be made via reception staff. They can also pass on messages to the doctors and please do not be offended if they ask further questions regarding this, since it can be helpful in optimising your management. Their job can be very stressful, especially at busy times and please help them by showing patience in these cases. We also have a dedicated medical secretarial team that are available to answer queries regarding hospital and other clinical referrals.

Provide both antenatal and postnatal care. When you become pregnant you should initially see your GP who will arrange the appropriate follow up at hospital clinics and also at the midwife run Clinics at Lister House Surgery.

These provide help to patients who are housebound. They can be contacted by leaving a message with the Secretaries here at Lister House.

Counsellors from the Counselling Foundation work here at Lister House and referral to them can be made by your GP.

These are qualified nurses with extra training in child care. The team is able to support and advise families with babies and young children on a variety of health and social aspects. They can be contacted at the Well Baby Clinic or by telephone at Queensway Health Centre 01707 264577.

The Palliative Care Nurse Specialist provides support and advice to cancer patients and their families.