Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

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Minor Illness

We are able to offer appointments with our Minor Illness Julie Hatton who is able to prescribe medications.

Appointments can be made on the same day.  Minor illness clinics are available most mornings.  


Social Prescriber

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Cancellations & Reminders

Cancel an Appointment

If you need to cancel you appointment, please let us know as soon as possible by one of the following methods:
  • Via the NHS app
  • Via Patient Online Services (Speak to the surgery to register)
  • Via our Appointment Cancellation Form - only if the appointment is more than 24 hours away, excluding weekends and public holidays Cancellation
  • Phone the surgery
  • In person at surgery reception
If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters may be removed from the Practice list.

Late for your appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Seeing Your Preferred Doctor

If you have a specific doctor you prefer to see please ask for them when you book your appointment.

If it is for a routine problem (such as medication review, a problem that has been present for months, or chronic illness review) then it is best to book an advanced routine appointment with your preferred doctor.

If you make a book on the day appointment for an urgent problem your preferred doctor may not be doing an urgent appointment session that day. If they are then we will try and fit you in with your preferred doctor if you ask.

Chaperone Policy

Lister House Surgery is committed to providing a safe and comfortable environment for both patients and staff. A chaperone provides a safeguard and comfortable environment for both patients and staff during intimate examinations. On rare occasions it may be necessary to reschedule appointments if no chaperone is available.


If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.