Patient Participation Group

We would like to know how we can improve our service to you and how you perceive our surgery and staff.

To help us with this, we are setting up a virtual patient participation group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We may ask you to attend meetings and will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.

We aim to gather patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long-term conditions and people from non-British ethnic groups.

If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.

What Does a PPG do?

Patient group are working together with the Clinicians and the practice, to improve services and to promote health and improved quality of care.
Improving communication by assisting in the production of leaflets or communications that provide patients with information about their health and how to access services.
Together with members of the Practice Team and other significant NHS and/or Local Authority partners participate as appropriate in the organisation of health promotion events so that patients can have a really good understanding of their health and how best to look after it.
Acting as a ‘critical friend’ to the Practice, by helping it appreciate and understand what patients are thinking and wanting from the practice.
Helping to fill some of the gaps in services by signposting patients to available support or providing services such as patient libraries, volunteer transport, befriending and support groups.
Influencing the services that are provided, and where they are provided, by taking part in what are called commissioning decisions: this means that services can be developed in the way that is best for patients.
Undertaking appropriate survey or research to find out what matters to patients and discussing the findings with the Practice.

If you wish to join the PPG please select ' Join our patient practice group above'

PPG Terms of Reference

Community Spaces

Community Spaces PDF

Hatfield’s local community hubs provide a warm and welcoming place for older adults. They offer friendly company, range of activities, and a safe space to socialise, and give people the chance to enjoy time with others and make friends in a kind environment.

Ø Jimmy Mac’s Jim McDonald Centre 3 McDonald Court, High View, AL10 8HR, Tel:01707270068. Centre aimed at adults 55 years and over. Open Monday to Friday and Sunday- closed Saturday. Offers a wide range of activities. Check out their Facebook page – Jimmy Macs (centre for retired and disabled), or website https://jimmymacs.org.uk/

Ø Friendship House Wellfield Close, AL10 0BU. Tel: 01727847264 Monday to Friday 10 am – 3pm and offers a range of services – Drop in lunch club 11.30 – 2pm no need to book. 10-2 club every Tuesday for fun, crafts, activities, outings and lots more. There is also the wellbeing café just to pop into and on Mondays and Thursdays 11am group exercise classes.

Ø The Willows (at Friendship House), a memory support service for people with dementia or memory loss - daytime activities on Mondays, Wednesdays, and Fridays, 10am -2pm. Service offered in supportive environment without needing a loved one or carer. Just pop in and see Victoria the manager - check out Friendship House’s face book page - https://www.facebook.com/profile.php?id=61558233178114

Ø Roe Hill Community Hub, Roe hill Hall, Briars Lane Hatfield AL10 8EY. Open to all adults including mums and babies, accessible for people with physical disabilities. Games, conversations and light snacks with tea or coffee or soup with a roll.

Ø Warm Herts Club, Hollier Court, Old French Horn Lane, AL10 8BX. For the over 55’s. Social time with refreshments and light lunches. Stunning live entertainment. Cost £2. The second Tuesday of every month till end of this year. New programme in 2026 TBC. To book a place just call - 01462 687065 or check Warm Herts Clubs on website https://www.fgch.co.uk/warm-herts-clubs/

Something for all adults: Want to get out and meet new friends?

☕St John’s Church Community café, High view Bishops Rise. Open to all young and older people. Just drop in, tea and biscuits and good company very warm welcome from Rev. Laura and Janette every Wednesday 10am -2.30pm. See website:

https://www.stjohnshatfield.org/

📖 White lion Square Library Board games for all Adults. Every Wednesday 1- 3pm no booking, just drop in. Colouring Club for adults. Every Wednesday 1-3pm– mindful colouring, just drop in – materials supplied. Knit, natter and craft. Every Wednesday 10.30am -2.30pm, no booking, just drop in

Active retired people: Fed up and bored! - you could try this

👩‍🎓University of the Third Age (U3A): Stay Active, Keep Connected

Keep Learning, make friends, try something new. U3A offers a variety of activities, social events, and learning opportunities while meeting like-minded retired adults. Email: info@u3awelhat.org.uk Website: https://www.u3a.org.uk/

🚌Need help with transport?

If you are struggling to get out of your home, or feeling isolated or lack a bit of confidence to attend any of these community spaces/centres, need help to get to medical appointments, or a shopper bus to the shops you can get in touch with Communities 1st call 01727 649980—if you get an answer phone message, please leave your name and number and someone will call you back. There is a charge for the car service £5.00 for up to 8 miles, then 60p per mile after that. The shopper bus costs £6.00, however if you book 4 trips then there is a 20% discount. Day trips costs £6.00

Page last reviewed: 10 December 2025
Page created: 28 February 2020

Patient Participation Group

Hatfield Primary care Network PCN: Health Matters events

Past Events