COVID-19 (Corona Virus) Practice Update
We would like to thank you all for adjusting to the changes made at the practice in light of COVID. The practice remains open to patients. We would like to advise you of the following at the practice.
When asked to attend the practice:
- You will not be able to enter the practice without an appointment or asked to attend.
- You must wear a face covering. If you are exempt from wearing one the receptionist will ask to see proof of this and make the GP aware of the reasons why.
- You should attend your appointment alone. If you have children we ask that 1 parent attends and those needing assistance from family members of carers can attend with 1 other person.
- You wash your hands/ and or use hand sanitisers. Hand sanitiser is available at both entry and exit points at the practice.
- The surgery remains open with the front door closed. To get assistance we ask that you knock on the front window to alert the receptionist of your presence who will help you.
- There are no seats available to use whilst waiting. This is to help prevent the spread of any germs between patients. However should you find it particularly hard to wait standing for any reason please do let the receptionist know and they will provide a chair for you.
- The toilets will not be accessible at the practice. We ask that you use the bathroom before attending the practice
Clinics and Services Update
Family planning: The practice is continuing to offer family planning services to patients including implants and IUD fittings. You can ask the receptionists to make an appointment for this.
Medicals: If you require a physical medical exam you will be asked to bring in your documentation and pay before your appointment. If your medical requires an eye test you will need to have this first before seeing the GP.
The exam will take place in 2 parts. First you will be given a telephone appointment. The GP will discuss with you the information in your report at this time. After your telephone appointment you will be given a further appointment to come into the surgery and have the physical check with the GP. We ask that you advise us if you need an exam a few weeks before it is due.
For the full list of services we offer please visit the clinics and service section of our website : https://www.listerhouse.nhs.uk/clinics-we-offer
Stopped or suspended services
- Yellow Fever: The practice no longer offer this, should you require a yellow fever vaccine please visit your local travel clinic.
- Doppler checks
- NHS Health Checks
Telephone triage system
We continue to offer telephone triage service. When calling the practice the GP will get back to you on the same day. The receptionist will not be able to give a specific time for the call back but we recommend that you stay by your phone and ready to accept the call. The GP will call a maximum of 2 times. If you miss both calls you will be asked to call again another day. It is at the GP discretion if they feel you need a face to face appointment.
The receptionist may offer you a telephone consultation with a GP from the extended access service. The GPs at this clinic have the same level of access to your information as those at Lister House and also have clinics available in the evening and weekends which maybe a more convenient time for you to receive a call back.
The receptionist will make you aware if you are booked into one of these telephone appointments. You are also free to request one of these appointments from us.
Clinicians will now have the ability to offer Video Consultations to patients if they feel this would add additional clinical benefit. The doctor will send an SMS with instructions to join the Video Consultation following the initial telephone call to you. It is a web based platform form so you do not need to download the APP if you do not want too.
For more help on video consultations click here.
We recommend using the e-consultation service for help, and advice from a nurse or doctor or administrative support. You can now also send pictures using e-consult click here for more details.
You can use e-consult the service to complete reviews and send to the GP, these include; asthma, Diabetic, COPD, Hypertension, contraception, medication reviews.
Click here to complete a review : https://listerhouse.webgp.com/reviews
We will get back to you by the end of the next working day.
If you do not have online access yourself please ask someone you know to help you. You can instead ring the surgery to speak to a receptionist but please bear in mind there may be a waiting time to get through and you will not be able to give us as much information as when using the e-Consult.
All home visits requests will be phone triaged by a doctor first. Home visits are a high risk situation for both the patient and the doctor. Therefore, where possible, we will try initially to manage the problem over the phone. This is a change for many patients so if you are a patient or a relative please understand the reasons if a visit does not take place.
As with all consultations if you have been phone triaged and then your condition changes please let us know.
The practice encourages the use of EPS electronic prescription service. This allows you to order your prescription online and can be collected from a pharmacy.
Please do not attend the surgery to drop off prescription requests. For routine prescriptions request these via on line access. Please submit an eConsult if you do not have the forms to request this. For medications not on your repeat list please request these via an e-Consult. Please allow 3 working days for processing of prescriptions.
We will not be printing prescriptions were possible, they will sent be electronically direct to your nominated pharmacy. If you do not have a nominated pharmacy please add this to the prescription request notes.
Please use self help first where possible
We urge all patients to use our online e-CONSULT self help function or NHS online (www.nhs.uk) to obtain advice about your problem before contacting the surgery.
Flu clinics will be taking place at the practice this year but may be slightly different to usual. We will shortly be posting information of what to expect and how these will be run to the website.
We understand what a massive change this is. By introducing the above actions we hope we will be able to continue to provide a service to our patients throughout this difficult period. The current situation continues to change and we will keep our patients informed via our website of any further changes. We hope to revert back to our normal processes in the near future.
Lister House Surgery
4th Nov 2020